Services
Service Agreements — What is included?
- Priority dispatch on all service calls
- Discounted move, add and change labor Rates
- Guarantee of "Inventory On Hand"
- "Software Only" upgrades
- Periodic replacement of handset and line cords
- Annual preventative maintenance visit
- Waiver of charges for "No Trouble Found" and carrier calls
- Remote support during normal business hours
- Backup and archiving of system database where applicable
- Designation/keys strips as needed
- Unlimited training
- Local and long distance audits and recommendations upon request
- Free consulting on telecom matters
Partner Agreements — What is included?
With our Partner Agreements, you get all of what is included in
the Service Agreement plus...
- Unlimited add, move and change business day labor
(The only exclusion is cabling and re-locating the entire system.)
Service
Coverage is 8-5, Monday through Friday. Service is available anytime, day or night,
including holidays. There is a labor charge for after-hours service.
Insurance Coverage
Parts for telephone systems can cost hundreds, or even thousands, of dollars. Our
service agreement protects you from extreme expense in the event that an expensive
part fails.
Best of All
With a service agreement from OneCall Telecom,
your telephone equipment stays in top notch shape because you won't hesitate to
call us for little problems which can add up to big expensive problems if they go
uncorrected.